Pre Installation
To be able to complete the Windows Me installation successfully, you have to follow some steps prior to running the setup. The most important step here is to ensure that your hardware is compatible with Windows Me. If you have older hardware which requires a DOS driver, you could be in for a surprise, since Windows Me does away with real mode DOS. This also has similar repercussions for a number of software titles.

Here is a checklist you should follow when installing Windows Me:

Check the Microsoft Windows Me Hardware Compatibility List (HCL), and compare the devices you have installed with this list. To see the devices you have installed, open the System applet in Control Panel, and select the Device Manager tab.
Scan your computer for viruses to make sure it is not infected. Make sure your anti-virus program has the latest virus signatures.
After you complete the virus scan, disable all software-based and hardware-based (the Boot Virus Detection option found in most system BIOS) anti-virus applications before running Windows Setup.
If you have personal firewall software installed (BlackIce, Norton Personal Firewall, ZoneAlarm, etc.) disable or uninstall these.
Make sure you have enough free hard-disk space. A typical installation requires 480MB to 535MB of hard-disk space, but may take up to 635MB, depending on your system configuration and the options you choose to install.
Get the latest driver software for any scanners, modems, or peripheral devices attached to your computer. To get this information, consult the hardware documentation or visit the manufacturer's Web site.
Back up all critical data on your hard disk by using a third-party backup utility or by manually saving important files to floppy disks or other media.
Run ScanDisk, and then defragment your hard disk.

Windows Me version
Make sure you have the proper version of Windows Me. If you have Windows 3.x or no previous version of Windows, you will need the Full version. Windows 95, 98 and 98 SE users can purchase the Upgrade version. However, for a limited time, Windows 98 users can upgrade with the special Step-Up edition. This version requires Windows 98 or 98 SE.


Upgrading a previous Windows installation takes approximately 30-60 minutes, depending on your system. When you insert the Windows Me Step-Up or Upgrade CD-ROM, the system will start the installation and asks whether you'd like to upgrade, choose Yes to start the process.

Although the Windows Me Setup Wizard looks more attractive than the wizard used in Windows 98, it's basically the same program. After checking your disk, the Setup Wizard starts. After accepting the License Agreement and entering the Product Key, the wizard starts collecting information about your computer. At this point, you will be offered an important option: Save System Files. If you follow the recommendation, you will need 125-175MB of disk space so that it can save your system files. This will allow you to uninstall Windows Me in the event you have problems. However, there are certain cases in which you cannot do this:

You are installing to a new directory
You are setting up a clean install with no previous version available
Follow the recommendation and choose Yes. If you choose No and the Windows Me install doesn't work for some reason, you will have to do a reinstallation of your previous Windows version; after wiping clean your hard drive. Windows Me will let you choose the partition to which to save the system files (if you have more than one) and you can always remove these files after you have been running Windows Me successfully for some time.

When your system files are backed up, the Windows Me Setup Wizard will prompt you to begin the file copy phase. Click Finish to start the process.

When Setup finishes with the file copy phase, Setup reboots and launches a DOS-based version of the Setup Wizard. This starts the low-level hardware detection, starting with Plug and Play devices. After a second restart, the Windows GUI of the Wizard returns, and Plug and Play hardware setup continues. After this, some Windows components (Control Panel, Start Menu, Help, etc.) are initiated/installed. Finally, Setup configures the system, which can take quite some time. Luckily a handy new dialog box displays the progress for the current component and the overall progress, so you have some more feedback on the progress of this phase as compared to the old Windows Setup. When Setup is complete, the system will reboot for the last time, and launch Windows Me for the first time.

Windows Me will retain the color scheme you used before, so if you changed any of the display settings, you will be happy to see that Windows Me doesn't force its color scheme on you. The first time Windows Me boots, the Welcome to Windows video plays. Here's also the first 11MB you can save. Find the file winme.wmv (\Windows\Options\Install\) and delete it! If you ever want it back, you can find a copy on the Me CD-ROM in the \WIN9X folder.

At this point, you should check the Device Manager to see whether all of your hardware was correctly detected and installed, and if there are no conflicts listed. To open Device Manager, select Start > Settings > Control Panel and click System. Select the Device Manager tab. If you have problems with drivers, try to get updated drivers from your manufacturer (Web site), or try using the Windows 98 drivers (not recommended - some drivers won't work). If you don't find updated drivers from your manufacturer, keep checking back every so often, many are still in the process of releasing drivers.


Click for printer-friendly format


The best way to install a Windows upgrade is usually to do a clean install, especially if your original Windows installation has been in use for some time. The only problem with Windows Me involves the fact that it has a smaller driver database then Windows 98/SE. So if you have an older system, you have to be really careful that your hardware is supported by Me.

Follow the instructions under Pre Installation on the first page of this article. Now you also have to create a boot disk, since you are going to format your hard disk. The best is a Windows 98 bootdisk, since these support booting with CD-ROM support (Windows 95 bootdisks do not). You can create a Windows 98 bootdisk by going to Add/Remove Programs in Control Panel, select the Startup Disk tab to get started.

Next, you'll want to test your bootdisk, to make sure you will be able to boot your PC and access your CD-ROM. So restart your computer with the bootdisk in the floppy drive, and choose the first option to boot your computer with CD-ROM support. If your computer doesn't seem to boot from the floppy disk, it is possible that you have to set the Boot Sequence in your computers BIOS. Refer to your manual on how to do this. If you can access the CD-ROM, you are ready to go!

I presume that you have made a full backup of all your data (in case you need to wipe your hard disk), and you have all your software installation disks/CD's ready.

If you have the Windows Millennium Edition upgrade (or Step-Up) product (rather than the "full" version, such as the one that comes installed on a new computer), you will need to have your previous Windows CD handy, because the Upgrade Compliance Check asks you to show proof of possession of a qualifying earlier version of Windows. You do not have to install the older version first, but you must insert the disk to show the Setup program that you have it. The Windows 95 or Windows 98/SE CD product disk, or Windows 95 floppy disks work for this purpose.

If you are installing Windows Me on a new hard drive, you will first need to partition the drive.

To partition the drive, you use a program called Fdisk that's on the Startup Disk.

Note: Always follow the Fdisk on-screen prompts carefully. The program tells you how to maneuver through the menus, when to press the ESC key to go back, when you need to restart your computer, and so on.

To partition the hard disk:

At the A command prompt, type fdisk, and then press [Enter]. If the hard disk is larger than 512MB, Fdisk asks whether to enable Large Disk Support:

If you want to install other operating systems on this computer, you need to know whether they can read FAT32. If they cannot, choose No. Operating systems such as Windows NT(R) 4.0 or the original Windows 95, for example, cannot read FAT32, but Windows 98 and 2000 can.
If you don't plan to install operating systems other than Windows Me or Windows 2000, you will probably want to use Large Disk Support. It allows you to create partitions larger than 2GB (which is the limit for FAT16) and provides greater file storage efficiency.

When you are prompted about enabling Large Disk Support, type Y or N, and then press [Enter]. The Fdisk main menu appears.

At the command prompt, type 1 to create a Primary partition. You are then asked whether you want to use the maximum space (the entire drive):

If you choose Yes, this uses up to 2GB for a FAT16 partition or the entire drive for a FAT32 partition.
If you choose No, you can specify how large you want the partition to be.
If you want to use only part of the drive as the Primary partition, you can return to this menu later to choose Option 2 to create the Extended partition. When you choose Option 2, you are prompted whether to use the remainder of the drive; then follow the prompts through the process of creating logical drives in that partition. Continue with this process until all the space is used up on the hard disk.


Optionally, to make the Primary partition "Active", select Option 2 from the Fdisk main menu. Follow the instructions.
The Active partition is the partition that the computer boots from. You need to set the Active partition if you created both Primary and Extended partitions. If you created only a Primary partition, it will automatically be set to Active.


When all this is finished, press the [ESC] key to exit Fdisk. When you are prompted to start your computer, leave the bootdisk disk in the A drive and restart your computer by using the power switch or by pressing [Ctrl] + [Alt] + [Del]


Format
After partitioning the hard drive (if necessary) we want to format the hard drive:

To format drive C, at the A prompt type the following:

format c:
and then press [Enter]. You will be warned that all data will be lost. Select Yes to continue with the format.
For each logical drive you created (such as D and E), at the A prompt type the following:

format drive: (where drive is the appropriate drive letter)
Make sure you are formatting only the new drives you created, not other drives on other hard disks in your computer.

Running Setup
Once formatting is complete, you can begin setup. To do so, switch the command prompt to the CD-ROM drive (typically E:, since the Windows 98 boot floppy creates a RAM drive as D:), type setup (and press [Enter]). If you have specific installation requirements, you may want to run setup with one or more command line switches. See the table below for all of the possible setup switches.

Setup switch
(case sensitive) Efect
/? Lists some of the documented setup switches.
/C Do not load the SmartDrive disk cache. Normally you don't want to use this switch.
/d Will not recognize previously installed version of Windows, if present.
/id Non-functional: This switch is supposed to skip the disk check phase, but it doesn't work.
/ie Causes Setup to not prompt you to create a Startup Disk (not recommended).
/ih Runs ScanDisk in the foreground so that you can see the results. Use this switch if the system stalls during the ScanDisk check or if an error results.
/il Loads the Logitech mouse driver instead of the Microsoft version.
/im Skip the check for low conventional memory.
/in Do not call the networking Setup software. Neither the networking software nor the Networking Wizard screens will be used. (Note that if you need dial-up networking, you need to run the networking phase of setup).
/iq Do not check for cross-linked files during initial ScanDisk.
/is Do not run ScanDisk. Not recommended, as ScanDisk will often help Setup run without errors.
/iv This switch bypasses displaying the Setup screens during an upgrade within Windows.
/IW Causes Setup to skip the license acceptance screen.
/M Bypasses the playing of the Setup sound (.wav) files.
/na# This switch bypasses the program check and can use the following values:
#=0 Default.

#=1 No Windows-based program check, but MS-DOS-based program are blocked.

#=2 No MS-DOS-based program check, Windows-based programs are blocked.

#=3 No Windows-based or MS-DOS-based program check.

/nm Allows you to install Windows Me on a system that falls below the minimum CPU requirement.
/nostart Causes Setup to perform only the File Copy portion of Setup, without actually installing Windows Me.
/T:[tempdir] Specifies the directory where Setup is to copy its temporary files. This directory must already exist, but any existing files in the directory will be deleted.
[script file] Allows you to specify the name of a script file that will be used to automate the Setup process. Automated Windows installations are covered in the Windows 98 Resource Kit.


Once you started the Windows Me setup program, setup will run the DOS-based ScanDisk, after which the Me Setup Wizard launces. If you are using the Step-Up or Upgrade edition of Windows Me to do a clean install, you will be presented with the Qualifiying Product Check dialog, once you've passed the License Agreement, and entered the Product Key.

Next you can select the directory into which Windows Me will be installed, which would be C:\Windows by default. The Windows directory is then prepared, and Setup options are displayed. You can choose between Typical, Portable, Compact, and Custom install types: I recommend choosing Custom, since this will allow you to choose exactly which components you will be installing. If you are installing to a Laptop, Portable could be an option.

In the next phase of Setup, you enter your name and (optionally), your company name. If you have chosen to do a Custom install, you can pick the components you wish to install.

Next, you enter your computer name, workgroup, and, optionally, a computer description. Language, Country/Region, Keyboard Layout, and Time Zone options follow. After this, you are offered the option to create a Windows Me startup disk. I recommend you do this, although you can also create one after you complete this Windows Me install.

Now the file copy phase begins next, displaying the same screens that you get during the upgrade install, so you won't be prompted again until you need to logon to Windows Me for the first time.

At this point, you should check the Device Manager to see whether all of your hardware was correctly detected and installed, and make sure there are no conflicts listed (look for the little yellow exclamation points - "!"). To open Device Manager, select Start > Settings > Control Panel and click System. Select the Device Manager tab. If you have problems with drivers, try to get updated drivers from your manufacturer (Web site), or try using the Windows 98 drivers (not recommended - some drivers won't work). If you don't find updated drivers from your manufacturer, keep checking back every so often, as many are still in the process of releasing drivers.


There are quite a few errors that can occur. I'll discuss some of the more frequently experienced errors here.

Hard Disk Errors

If, during Setup, you see a message telling you that you must run ScanDisk to fix problems on your hard disk, follow these steps to fix the problems:

If you are setting up Windows Me over MS-DOS:

If you are setting up from a CD, insert the CD, and then type the following:

x:\win9x\scandisk.exe /all
where x is the drive that contains the CD.


Follow the instructions on your screen, and fix the problems that ScanDisk finds

Run Setup again
If you are setting up Windows Me over a previous version of Windows 98 or Windows 95:

Quit Setup
On the Start menu, select Programs > Accessories > System Tools, and then click ScanDisk
Check your hard disk(s) and any host drives for errors, and repair any problems found. Be sure to do a complete surface scan on all your drives, or Setup may still find errors

.CAB fie errors during Setup

When you try to install Windows Me, or install a component that requires copying files from the original Windows disks or CD-ROM, you may receive one of the following messages:

Setup has detected the following decoding error:
"Could not decode this setup (.cab) file. Setup will
attempt to recover from this situation. Click OK to
continue."

"Setup has encountered an error extracting the Windows
files to your computer. To resolve this issue, you may
need to boot from the Emergency Boot Disk and run Setup
from MS-DOS. If you continue to receive these errors, see
the .cab errors section of the Setup.txt file for additional
information."

For solutions see Microsoft Knowledge Base Article Q140901.


SUxxxx error messages

If you receive a message SUxxxx (such as SU0015, SU0018, etc.), check Microsoft Knowledge Base Article Q129971.


Not Enough Disk Space Messages

Check out this InfiniSource TechFile on cleaning your hard disk

SYMPTOMS
One of the following symptoms may occur:


Windows stops responding (hangs) during Setup, when it attempts to load, or at the End User License Agreement screen.


The Windows 98 Setup Wizard may appear as a black square on the screen when the computer hangs.


You are asked whether you want to overwrite the boot sector. Choosing Yes may allow you to complete the Setup procedure, but Windows hangs when it attempts to load.


The images on the screen become distorted.


After you restart the computer, you receive the following message:

Windows Setup was unable to update your system files

This may be caused by virus detection that is built-in to your machine, or by virus detection software running on your system.

To disable built-in virus detection you will need to run the configuration program for the CMOS that came with your machine, or contact your machine manufacturer.

To disable virus-detection software that you have running on your system, you may need to remove the lines that start the program from your AUTOEXEC.BAT or CONFIG.SYS files.

After you have disabled the virus detection software, re-start your machine and re-run Windows Setup. Once you have successfully completed setup, it is okay to re-enable the virus detection software.


NOTE : The following error message may also be encountered:


Warning: disk boot sector is to be modified, press Y to accept, and any key to abort.

CAUSE
Some computers include a feature that prevents applications from writing to the boot sector. Such features are normally in the form of anti-virus protection set in your computer's CMOS settings. If anti-virus protection is enabled, Windows cannot complete its installation, or it does not load properly.

RESOLUTION
Disable the anti-virus feature in your computer's CMOS settings, and then reinstall Windows. Once you have successfully installed Windows, re-enable the anti-virus feature.

For information about accessing your computer's CMOS settings, please consult your owner's manual or your computer manufacturer.

NOTE: In order to disable Compaq's SafeStart Manager in the CMOS settings, you must upgrade the BIOS to at least version 2.26b.

MORE INFORMATION
The following computers have been found to display this problem:


Acma Pentium 120 computer


Award Modular BIOS v4.50G, copyright 1994-1995, Award Software


586 PCI Green BIOS 52xver.A


Award BIOS v4.50 3.03G, dated 12.02.93, 84-93 VT82C486A


NCR 3150 laptop computers with a Phoenix BIOS dated 1993

These computers have a Boot Sector Protect setting. If this option is enabled, you may receive the following error message at startup:
Non-system disk or disk error. Replace and strike any key when ready.
If you disable this option in the computer's CMOS settings, Windows should start normally.


SYMPTOMS
When you install Microsoft Windows on a computer that has the Linux operating system installed, Windows may overwrite or deactivate the Linux boot manager (LILO, or Linux Loader). As a result, you can no longer access the Linux operating system.

CAUSE
The Linux boot manager (LILO) can be installed in two ways. It can be installed to the hard disk's Master Boot Record (MBR), or to the root directory or superblock (in Linux terminology) of the Linux partition. A superblock installation means that the Linux partition should be the active partition. Windows Setup makes the primary MS-DOS partition in which it is installed the active partition, causing LILO to be bypassed.

If LILO is installed in the MBR, it is overwritten by Windows Setup.

RESOLUTION
To correct this problem, use one of the following methods:

If LILO was installed to the MBR, follow these steps:


Restart the computer using a bootable Linux floppy disk.


Run the LILOCONFIG program from the floppy drive.

If LILO was installed to the superblock, use the FDISK command to activate the Linux partition.

MORE INFORMATION
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

SUMMARY
This article contains a list of the error messages that you may receive when you run the Setup procedure in Windows 95, Windows 98, Windows 98 Second Edition, or Windows Millennium Edition (Me). This article also describes how to resolve some of the error message behaviors.

MORE INFORMATION
The following sections describe error messages that you may receive when you run the Setup procedure and how to resolve some of the behaviors.

SU0010
Warning SU0010
Setup has detected a Boot Manager partition on your computer. If you set up Windows, you will not be able to use Boot Manager. For more information, quit Setup, and read SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
Q271240 Windows Millennium Edition Setup.txt File Contents
Q232018 Windows 98 Second Edition Setup.txt File
Q179756 Windows 98 Setup.txt File
Q305710 Windows 95 Setup.txt File
SU0011
Warning SU0011
Setup has detected a password-protected partition on your hard disk. To set up Windows 95 (or Windows 98), you first need to remove the password protection. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
Q271240 Windows Millennium Edition Setup.txt File Contents
Q232018 Windows 98 Second Edition Setup.txt File
Q179756 Windows 98 Setup.txt File
Q305710 Windows 95 Setup.txt File
SU0012
Warning SU0012
Setup detected an OS/2 or Windows NT file system partition on your hard disk. Files on this partition will not be available when you use Windows 95 (or Windows 98). For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
Q271240 Windows Millennium Edition Setup.txt File Contents
Q232018 Windows 98 Second Edition Setup.txt File
Q179756 Windows 98 Setup.txt File
Q305710 Windows 95 Setup.txt File
SU0013
Error SU0013
Setup could not create files on your startup drive and cannot set up Windows. If you have HPFS or Windows NT file system, you must create an MS-DOS boot partition. If you have LANtastic server or SuperStor compression, disable it before running Setup. See SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
You may receive this error message if you install Windows 95 over Windows 95 OSR2 and you are using the FAT32 file system on your hard disk. You may also receive this error message if you are running EZ Drive and you have the Floppy Boot Protection option enabled in EZ Drive. To resolve this behavior, disable the Floppy Boot Protection option in EZ Drive. For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
Q267782 Norton AntiVirus 7.0 Corporate Edition Prevents Upgrade
Q200119 Err Msg: Setup Cannot Create Files on Your Startup Drive and Cannot Set Up Windows 98
Q188166 Error Message "SU0013" Running Setup on Toshiba Tecra Computer
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
Q271240 Windows Millennium Edition Setup.txt File Contents
Q232018 Windows 98 Second Edition Setup.txt File
Q179756 Windows 98 Setup.txt File
Q305710 Windows 95 Setup.txt File
SU0014
Warning SU0014
Setup has found a hardware device on your computer that is not responding. To try this device again, click Continue.
If you cannot resolve this behavior, quit Setup and any other programs that are running, shut down your computer, and then start your computer again. After your computer starts, run Setup again and choose Safe Recovery when you are prompted.

For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q136747 SU0014 Error When Detection Reaches 100 Percent Complete
Q120388 Windows 95 Setup Err Msg: Warning SU-0014...
SU0015
Warning SU0015
Setup detected a Windows NT file system partition on your hard disk. Files on this partition will not be available when you use Windows 95 (or Windows 98).
SU0016
Warning SU0016
Setup has detected OS/2 files on your computer. If you set up Windows 95 (or Windows 98), you may not be able to use OS/2. For more information, quit Setup and read SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
Q271240 Windows Millennium Edition Setup.txt File Contents
Q232018 Windows 98 Second Edition Setup.txt File
Q179756 Windows 98 Setup.txt File
Q305710 Windows 95 Setup.txt File
SU0018
Error SU0018
Setup could not create files on your startup drive and cannot set up Windows.

There may be too many files in the root directory of your startup drive, or your startup drive letter may have been remapped by network or compression software. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
Q271240 Windows Millennium Edition Setup.txt File Contents
Q232018 Windows 98 Second Edition Setup.txt File
Q179756 Windows 98 Setup.txt File
Q305710 Windows 95 Setup.txt File
SU0019
Warning SU0019
Setup has found commands in your AUTOEXEC.BAT or CONFIG.SYS files that are not compatible with Windows.
Setup creates backup copies of your existing Autoexec.bat and Config.sys files and creates new files, if necessary.
SU0129
Error SU0129
Setup was unable to determine your computer's hardware configuration. Setup cannot continue and will now close.
To resolve this behavior, shut down your computer, run Setup again, and then choose the Safe Recovery option. For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q186738 Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message
SU0130
Warning SU0130
Please make sure that your User name, Beta ID, and Password are correct.
SU0133
Warning SU0133
Setup was unable to determine your system configuration by using full detection. Would you like to try again using minimal detection?

Note: If this doesn't work, run Setup again and choose Safe Recovery when prompted.
For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q186738 Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message
Q258560 Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message
Q262793 Cannot Cancel Saving System Files When Installing Windows Millennium Edition
Q262381 How to Troubleshoot Computer Hangs During Hardware Detection
SU0135
Warning SU0135
Setup was unable to properly identify all your hardware. To confirm your hardware settings, click Change Computer Settings.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Q262381 How to Troubleshoot Computer Hangs During Hardware Detection
SU0136
Warning SU0136
Setup was unable to initialize Windows Help. Help may not be available during Windows Setup.
SU0139
Warning SU0139
The directory you specified contains a version of Windows with a different character set. Setup cannot upgrade this version. Please choose a different directory.
SU0141
Warning SU0141
Setup could not copy files needed for your startup disk. You can still continue with Setup without creating the startup disk. Click OK to continue.
SU0142
Warning SU0142
Setup did not find enough free directory entries in the root of the following drives. Please delete some files or directories to make enough room. Setup needs at least more free entries on drive.
SU0147
Warning SU0147
Setup did not find enough free directory entries in the root of your startup drive. Please delete some files or directories to make enough room, and then run Setup again. Setup needs at least X more free entries on this drive. Where "X" is a replaceable parameter.
SU0151
Warning SU0151
Setup could not verify that your computer has the minimum amount of memory (RAM) required to run Windows 95 (or Windows 98). Do you want to continue with Setup?
SU0152
Warning SU0152
Your computer has X bytes of memory (RAM). Windows 95 (or Windows 98) requires a minimum of X bytes. You must install more memory before setting up Windows 95 (or Windows 98).
SU0153
Warning SU0153
Drive X, the host drive for the compressed X drive, must have at least X bytes free to set up Windows. Free some disk space, and then run Setup again.
SU0156
Warning SU0156
Setup has found Pen Extensions 1.0 installed on your computer. If you proceed with Setup, these will be removed. To continue with Setup, click OK. To quit Setup, click Cancel.
SU0159
Warning SU0159
The directory X you specified contains a Windows NT installation. Setup cannot install Windows in this directory. Please choose a different directory.
For additional information about dual boot with Windows NT, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q153762 How to Set Up Dual Boot After You Install Windows NT
Q221061 Cannot Dual Boot Windows 2000 on a Shared Partition
Q289283 Description of Supported Windows Dual-Boot Configurations
Q243896 How to Dual Boot Windows 98 and Windows NT 4.0 with FAT16 or NTFS Volumes
Q293401 How to Enable Dual Boot After You Install Windows Me on a Windows 2000-based Computer
Q155034 Dual-Booting Between Windows NT Workstation 4.0 and Windows 95
SU0160
Warning SU0160
The directory X which is needed to install Windows into already contains a Windows installation. Please choose a different installation directory.
SU0161
Warning SU0161
The directory X which is needed to install Windows into already contains a Windows installation. Setup will choose a directory for you, which you can change later.
SU0162
Warning SU0162
The directory X contains a Windows NT installation. Setup cannot install into this directory. Setup will choose a directory for you, which you can change later.
For additional information about dual boot with Windows NT, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q153762 How to Set Up Dual Boot After You Install Windows NT
Q221061 Cannot Dual Boot Windows 2000 on a Shared Partition
Q289283 Description of Supported Windows Dual-Boot Configurations
Q243896 How to Dual Boot Windows 98 and Windows NT 4.0 with FAT16 or NTFS Volumes
Q293401 How to Enable Dual Boot After You Install Windows Me on a Windows 2000-based Computer
Q155034 Dual-Booting Between Windows NT Workstation 4.0 and Windows 95
SU0163
Warning SU0163
The directory X you specified contains an MS-DOS installation. Please choose a different directory.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Q289283 Description of Supported Windows Dual-Boot Configurations
SU0164
Warning SU0164
Setup cannot upgrade the version of Windows in %1, because you are running Windows from a different directory. Please choose a different directory.
SU0165
Warning SU0165
The specified path contains an invalid character (for example, \344, \374, \366, \350, \343, \346). Please specify a valid path.
SU0167
Warning SU0167
The specified directory contains a directory named 'desktop' that you must move or rename before Setup can continue. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
Q187580 "SUWIN Warning SU0167" Message During Windows 98 Setup
Q224836 "SUWIN General Protection Fault" Error Messages During Windows 95 or Windows 98 Setup
SU0168
Warning SU0168
Your computer already has an operating system installed, which cannot be upgraded by this version of Setup. Please obtain the Windows 95 (or Windows 98) Upgrade.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
Q225252 Err Msg: Your Computer Already Has an Operating System
SU0325
Warning SU0325
Windows Millennium setup cannot continue.

This issue can be caused by a corrupted .cab file that has been copied to the hard disk. This corruption can be caused by a virus or by failing hardware, but is most likely to be caused by a scratched, dirty, or damaged CD-ROM.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
Q270593 Error SU0325 When Windows Me Setup Is 10 Percent Complete
SU0335
Error SU0335
Setup could not determine your hardware settings. There may be a missing or damaged Setup file or there may not be enough memory to continue. Free some memory and then run Setup again.
SU0343
Warning SU0343
Setup could not create X. Make sure you specified a valid drive letter and directory name. Also make sure the directory name does not conflict with existing files on your drive.
SU0344
Warning SU0344
The Windows directory X you have specified does not currently exist. Please verify that the path is correct.
SU0346
Warning SU0346
Setup cannot upgrade Windows. The directory X does not contain a valid Windows installation. Please specify another directory.
SU0347
Warning SU0347
Setup cannot upgrade Windows <version number> in <directory name>. You must have version 3.0 of Windows or later in order to upgrade. Specify another directory in the New Directory box.
SU0349
Error SU0349
A mismatched SETUPX.DLL is loaded. Setup cannot continue. Quit all Windows and MS-DOS-based programs, and then try again. Or quit Windows and then run Setup from MS-DOS.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
Q299961 Error Message: Mismatched Setupx.dll Is Loaded - Setup Cannot Continue
SU0350
Error SU0350
Setup was unable to display the Nondisclosure Agreement. Setup will now close.
Problem
This issue can occur because of issues with the License.txt file or because the computer is running low on memory. For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
Q311009 Error Message: Error SU0350 Setup Was Unable to Display the Nondisclosure Agreement
SU0358
Error SU0358
Setup detected one or more MS-DOS-based programs running on your computer. Close your MS-DOS programs, and then click OK to continue. Or, click Cancel to quit Setup.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
Q185354 Err Msg: Setup Detected One or More MS-DOS-Based Programs...
Q131663 Setup Error Message: Error SU0358
SU0360
Warning SU0360
Setup could not create X. Type a drive letter and directory name to specify where you want to set up Windows 95 (or Windows 98). An example of a valid entry is C:\WINDOWS.
SU0361
Warning SU0361
A Windows registry file was found. If Windows 95 (or Windows 98) is installed in another directory, continuing with Setup will disable it. Do you want to continue?
SU0362
Warning SU0362
It is not recommended that Setup continue without the proper amount of disk space free. If you continue, Setup may run out of disk space and not complete successfully.
SU0365
Warning SU0365
This option may remove drivers that are needed for your computer to start, including commands that might start a network.
SU0366
Warning SU0366
This option disables some of the commands in your AUTOEXEC.BAT and CONFIG.SYS files to ensure that Windows 95 (or Windows 98) installs correctly and uses the fastest drivers.
SU0369
Warning SU0369
Setup will now remove all optional components. In a later screen you will be able to select which components to install. Continue?
SU0370
Warning SU0360
Windows cannot be installed onto a network drive in this mode. Type a local drive letter and directory name to specify where you want to set up Windows 95 (or Windows 98). An example of a valid entry is C:\\WINDOWS.
SU0403
Error SU0403
Didn't find file X to convert to new registry format.
SU0404
Error SU0404
Setup is already running.
SU0406
Error SU0406
Windows 95 (or Windows 98) requires at least a 386 processor to run.
SU0409
Error SU0409
Cannot find the X file.
SU0409
Warning SU0409
Windows Setup was unable to update your system files. This may be caused by virus detection that is built in to your computer, or by virus detection software running on your computer. To disable built in virus detection, you will need to run the configuration program that came with your computer, or contact your computer's manufacturer. To disable virus- detection software running on your computer, you may need to remove the lines that start the program from your AUTOEXEC.BAT or CONFIG.SYS files. After you have disabled the virus detection, restart your computer, and then run Setup again.
SU0409
You may receive this error message if the WildFile Inc. GoBack program is installed on your computer. It is recommended that you disable the program before you proceed with Setup.
SU0410
Error SU0410
Cannot open X. This file may be missing or damaged, or there may not be enough memory to continue. Free some memory and then try again. Setup will now close.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
Q189143 PRB: Error During Preinstallation of Third-Party Driver
SU0433
Error SU0433
Setup could not load the required INF files. Setup will now close.
SU0434
Error SU0434
Error loading INF files X.
SU0507
Error SU0507
The following problem occurred while Setup was analyzing your computer: Setup cannot continue and will now close.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Q132186 Cannot Install/Upgrade Windows 95 from GUI on IBM Aptiva 710
SU0515
Error SU0515
Setup was unable to configure your network components. To continue without network support, click Yes. To quit Setup, click No.
SU0516
Warning SU0516
Setup ran into problems while trying to set up the following device on your computer: X

Setup will attempt to install this device later. If problems persist, run Setup again and choose Safe Recovery when prompted. Click OK to continue.
SU0700
Warning SU0700
You cannot upgrade Windows in AT mode setup. Specify another directory in the New Directory box.
SU0701
Warning SU0701
You cannot do upgrade Setup over English mode Windows. Specify another directory in the New Directory box, or quit Setup and turn it into Japanese mode, then run Setup again.
SU5019
Setup Error SU5019. Control Data Corrupt.
SU5038
Error in command line.
You may receive this error message if there is a Setup command line error. For example, if there are invalid arguments passed to Setup.exe.
SU8072
Error SU8072
Setup could not find UI resources.
SU8073
Error SU8073
Character Windows could not start.
SU8074
Error SU8074
Setup encountered an error with a window class or window creation.
SU8075
Error SU8075
The display failed to switch to graphics mode.
SU8077
Error SU8077
Setup encountered an invalid HINSTvalue.
SU8078
Error SU8078
The UI was initialized twice.
SU8079
Error SU8079
An unknown error occurred.
SU8080
Error SU8080
Exit by user request.
SU8128
Warning SU8128
The directory X cannot be created because a file already exists with that name. Click OK to rename the file X to Y. Click Cancel to quit Setup.
SU8129
Warning SU8129
The drive X is compressed using a beta version of DoubleSpace. Please update this drive to the released version, or uncompress it before installing Windows.
SU8130
Warning SU8130
The drive X is a partially converted DriveSpace drive. Please finish converting this drive before installing Windows.
SU995038
Invalid command option specified. Please check the command line and try again, or type setup /? for help on the Setup command options. (ox13ae)
Change Directory
You cannot select another directory when running Windows 95. If you need to install Windows to a different directory, you must run Setup from MS-DOS.
Crosslinked Files
There is a crosslinked file on drive X. Please run SCANDISK.EXE from Setup disk 1 or the Windows CD-ROM to fix the problem. Setup cannot continue.
Directory Already Exists
The directory X already exists. If you continue, files in this directory may be overwritten. Do you want to continue with the specified directory?
Machine Directory
You need to specify a machine directory to continue.
Problem with Drive
There seems to be a problem with drive X. Please run ScanDisk or CHKDSK to fix the problem. Setup cannot continue.
UPI
A Product Identification Number is required to set up Windows 95 (or Windows 98).
Virtual Machine
%s cannot run from an MS-DOS Prompt within Windows. Run %s from Windows.
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

SYMPTOMS
When you install Windows Millennium Edition (Me), Setup may default to installing Windows Me in the Windows.000 folder.

When you install Windows 98, Setup may default to installing Windows 98 in the Windows98.000 folder.

When you install Windows 95, Setup may default to installing Windows 95 in the Windows.000 folder.

CAUSE
This behavior can occur if key files are missing from the Windows folder, or the Windows folder is missing or damaged.

RESOLUTION
When you are prompted to install Windows in the Windows.000 or Windows98.000 folder, click Other Directory , and then type the name of the folder you want to use (such as Windows).

MORE INFORMATION
Windows Setup searches your hard disk for a valid Windows folder to upgrade. If Setup finds a Windows folder with missing or damaged files, it defaults to installing Windows in the Windows.000 or Windows98.000 folder.

Both Windows 95 and Windows 98 Setup increment the number for the folder if a previous install created a .000 file (001, 002, and so on).

SYMPTOMS
When you log on to Windows, or after you install Windows, you may receive the following error message, and your computer may stop responding (hang):

MPREXE not responding

CAUSE
This behavior can occur for any of the following reasons:

Your password list (.pwl) file is damaged.


A service or program that loads during the startup process conflicts with another service or program.


You are using user profiles.


There is a hardware conflict on your computer.


A hardware driver on your computer is missing or damaged.


If profiles are enabled, Windows may not be able to contact the primary domain controller's Netlogon share when looking for a Config.pol file. (Windows checks for a Config.pol file even if policies are not used.)


Your primary domain controller (PDC) is not local to your Windows 95/Windows 98 clients.


A single user profile is corrupted.


Your network adapter is not correctly seated.


You are using a reserved word for your user name.

RESOLUTION
To resolve this issue, use the following methods. After each method, test to see if the issue is resolved. If the issue continues to occur, use the next method.

Damaged Password List File
To re-create your password list file, use the following steps.

NOTE : If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail messages. For more information, see the following article in the Microsoft Knowledge Base:
Q190296 Unable to Use Personal Certificates in Outlook Express
Click Start , point to Find , and then click Files Or Folders .


In the Named box, type *.pwl , and then click Find Now .


Right-click the Username .pwl file, and then click Rename , where Username is the name you use to log on to Windows.


Rename the Username .pwl file to Username .old, and then press ENTER.


Restart Windows.


When your computer restarts, you are prompted for a user name and password. If you want, you can choose to create a null password. If you create a null password, you are no longer prompted to log on when Windows starts. To create a null password, leave the password box blank, click OK , and then click OK to confirm the password.


Conflicting Service or Program
To prevent a conflict with a service or program, "clean" boot your computer. For additional information about clean booting, see the following articles in the Microsoft Knowledge Base:
Q156126 Troubleshooting Windows 95 Using Safe Mode
Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Q281995 How to Troubleshoot Using the Msconfig Utility in Windows Me
User Profiles Are Being Used
To disable user profiles, follow these steps:
Right-click Network Neighborhood , and then click Properties .


On the Access Control tab, click Share-Level Access Control , and then click OK .


Restart your computer.


Hardware Conflicts
To resolve hardware conflicts, follow these steps:
Click Start , point to Settings , and then click Control Panel .


Double-click System , and then click the Device Manager tab.


Double-click any device that displays a yellow exclamation point or red X.


Click to select the Disable This Device check box, and then click OK . Repeat steps 3 and 4 for each device that contains a yellow exclamation point or red X.


Missing or Damaged Driver
Download the latest drivers for your hardware from your hardware manufacturer. For information about how to download the latest drivers for your hardware, view the documentation included with your hardware, or contact your hardware manufacturer.
Enable Load Balancing
To prevent Windows from contacting the primary domain controller, enable load balancing. For additional information about enabling load balancing, click the article number below to view the article in the Microsoft Knowledge Base:
Q197986 How to Configure Windows 95 Policies with Load Balancing
Remote PDC
Enable load balancing on the Windows clients. For additional information about enabling load balancing, click the article number below to view the article in the Microsoft Knowledge Base:
Q197986 How to Configure Windows 95 Policies with Load Balancing
NOTE : Even if you do not use policies for your clients, Windows checks the PDC's Netlogon share for a policy file. If your PDC is not local to the client, or is across a slow wide area network (WAN) link, it could cause a long delay during the logon process.
Corrupted User Profile
Log on as a user who is not currently experiencing the issue. Locate the affected user's profile in the Windows\Profiles folder. Move that user's folder to another location. Log off and then log on as the affected user to re-create the user profile.
Incorrectly Seated Network Adapter
A network adapter that becomes inoperable or unseated can also cause this error message. Try to reseat, replace, or reinstall the network adapter.
Reserved Word Used as a User Name
The error message can also occur if you use one of the following reserved words as your user name:
UX
CON
COM1
COM2
COM3
COM4
PRN
LPT1
LPT2
LPT3
LPT4
Change your user name to something other than a reserved word.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

REFERENCES
For additional information about Mprexe.exe issues, see the following articles in the Microsoft Knowledge Base:

Q151708 XCLN: Page Fault in Mprexe.exe When Starting Client
Q154092 Err Msg: MPREXE Caused an Invalid Page Fault in Kernel32.dll
Q166898 OL97: Windows 95 Service Pack 1 and Password Issues


--------------------------------------------------------------------------------


SUMMARY
This article describes how to install Microsoft Web TV for Windows.

MORE INFORMATION
To install WebTV for Windows, use the following steps:

Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.


On the Windows Setup tab, click the WebTV For Windows check box to select it, and then click OK.


If you are prompted, insert your Windows 98 CD-ROM.


Restart Windows when you are prompted.


For additional information about Microsoft Web TV for Windows 98, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q182753
TITLE : Hardware Requirements for Microsoft Web TV for Windows


--------------------------------------------------------------------------------


SYMPTOMS
When you attempt to install Windows 98 or Windows Millennium Edition (Me), you may receive the following error message from Registry Checker (Scanreg.exe):


Windows found an error in your system files and was unable to fix the problem. Try deleting some files to free up disk space on your Windows drive. If that doesn't work then you will need to install Windows to a new directory.

However, if you attempt to install Windows 98 in a different folder, you may receive the same error message and Setup may not finish.

CAUSE
This problem can occur if you have a damaged registry.

This error can also be caused by insufficient (or not properly installed) RAM.

RESOLUTION
To work around this problem, use one of the following methods, and then run Setup again:

Rename the Windows folder.


Rename the registry files.


WARNING: Using any of these methods causes Windows to lose information about third-party drivers, customized features, installed programs, and e-mail and Internet settings. After you use either of these methods, you must reconfigure all settings and reinstall all programs.

NOTE: Before you run Windows 98 or Windows Me Setup, you may want to back up all your data using an MS-DOS-based backup program, or by copying your data files to floppy disks.

We recommend that you perform these steps after restarting your computer and choosing Safe Mode Command Prompt Only from the Startup menu. To do so in Microsoft Windows 95, restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode Command Prompt Only from the Startup menu. For Windows 98 or Windows Me, restart your computer, press and hold down the CTRL key until you see the Windows 98 or Windows Me Startup menu, and then choose Safe Mode Command Prompt Only.

For more information about how to use the Startup menu in Windows 98, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q178548
TITLE : No "Starting Windows 98" Message at Startup
Rename the Windows Folder


Type the following line, and then press ENTER

ren c:\<windows> c:\oldwin

where <windows> is the name of your Windows folder.

Rename the Registry Files
Type each of the following lines, pressing ENTER after each line

cd\<windows>
attrib -h -r -s system.dat
attrib -h -r -s user.dat
ren system.dat system.old
ren user.dat user.old

where <windows> is the name of your Windows folder.

NOTE : As one possible solution, you may want to try uninstalling back to Win95, cleaning up system (removing any unused programs), and reinstalling back to Win98 before doing a clean directory.

STATUS
Microsoft has confirmed this to be a problem in Windows 98/Me.

MORE INFORMATION
Registry Checker is a Windows 98/Me tool to check the registry and attempt to repair it (if it is damaged). Registry Checker is run as a normal part of Windows 98/Me Setup. Each time Windows 98/Me starts after Setup is complete, Registry Checker scans the registry for corruption and creates a backup of the registry if one has not been made for that date. Registry Checker restores a backup of the registry if it cannot repair a damaged registry, or it attempts to repair the registry if no valid backup is available. For more information about Registry Checker, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q182841
TITLE : Registry Backup Not Listed in Registry Checker Tool


SYMPTOMS
While you are installing Windows 98 or Windows Millennium Edition (Me), your computer may stop responding (hang) during hardware detection or when your computer is restarted for the first time.

NOTE : To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue when you search. If you are searching for troubleshooting information that is not referred to in this article, please try searching the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:

Q242450 How to Query the Microsoft Knowledge Base Using Keywords

CAUSE
This behavior can occur if a 3Com Fast EtherLink XL PCI network adapter is installed in your computer.

RESOLUTION
To work around this behavior:

Turn off your computer, and then turn it back on to continue Windows Setup.


After Setup finishes, click Start , point to Settings , and then click Control Panel .


Double-click System .


Click the Device Manager tab, and then double-click the Network Adapters branch to expand it.


Click 3Com Fast EtherLink XL PCI Ethernet Adapter , and then click Remove .


Click Yes when you are prompted to restart your computer. Note that Windows should identify and install your network adapter.


SYMPTOMS
After you install Windows 98 or Windows Millennium Edition (Me), you may be unable to access your CD-ROM drive.

CAUSE
This behavior can occur if you have a dual-channel integrated device electronics (IDE) controller installed in your computer.

RESOLUTION
To work around this behavior, follow these steps:


Click Start, point to Settings, click Control Panel, and then double-click System.


Click the Device Manager tab.


Click the Hard Disk Controllers branch to expand it, click your IDE controller, and then click Properties.


Click the Settings tab.


In the Dual IDE Channel Settings box, click Both IDE Channels Enabled, and then click OK.


Click OK, and then restart your computer.


Test to determine if the issue is resolved by trying to use your CD-ROM drive. If the issue is not resolved in Windows 98, perform the troubleshooting steps in the following article by clicking the article number below to view the article in the Microsoft Knowledge Base:
Q190303 How to Use Real-Mode CD-ROM Drivers from Windows 98 Startup Disk


SYMPTOMS
When you install Windows 98 or Windows Millennium Edition (Me) on a computer with multiple video adapters, Setup may not detect your video adapters correctly.

RESOLUTION
To resolve this issue, run Setup with only one video adapter in your computer. After Setup is finished, reinstall your addititonal video adapters, and then enable multiple display support. For information about how to enable multiple display support, please see the following article in the Microsoft Knowledge Base:


ARTICLE-ID: Q179602
TITLE : How to Enable Multiple Display Support Using Windows 98

MORE INFORMATION
If your computer has an onboard video adapter, you should run Setup using only the onboard adapter.

For additional information about multiple display support in Windows 98, please see the following article in the Microsoft Knowledge Base:


ARTICLE-ID: Q182930
TITLE : How to Troubleshoot Multiple Display Support in Windows 98/Me

You can also select Display.txt from the following Microsoft Web site for more information:

http://support.microsoft.com/support/windows/readme/98/Windows_98.asp


Windows 98/Me Setup Hangs During Plug and Play Hardware Detection

SYMPTOMS
When you attempt to install Windows 98 or Windows Millennium Edition (Me), Setup may stop responding (hang) during the Plug and Play hardware detection process. When you restart your computer, Setup may hang at the same point.

CAUSE
This behavior can occur if the System.ini file contains the "Display.drv=pnp.drv" line.

RESOLUTION
To resolve this behavior, disable the "Display.drv=pnp.drv" line in the System.ini file. To do so, follow these steps:

Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu. For more information about Windows 98 startup, see the following article in the Microsoft Knowledge Base: No "Starting Windows 98" Message at Startup


Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.


On the Tools menu, click System Configuration Utility.


On the Sytem.ini tab, double-click [Boot].


Click the "Display.drv=pnp.drv" check box to clear it, click OK, and then click Yes when you are prompted to restart your computer.


After Setup is completed, repeat steps 2-5, clicking the "Display.drv=pnp.drv" check box to select it in step 5.


Verify that Normal Startup is selected on the General tab in System Configuration Utility.


Restart the computer when prompted.

MORE INFORMATION
Some video adapters, such as Creative Labs PCI 3D video adapters, may replace the "Display.drv=pnpdrvr.drv" line with the "Display.drv=pnp.drv" line. This can prevent Plug and Play hardware detection from working properly.


SYMPTOMS
After you upgrade to Windows 95/98/Me, you may see the "Getting Ready To Run Windows For The First Time" screen every time you start your computer.

CAUSE
This behavior can occur if the Windows Setup program does not remove the Logo.sys file from the root folder.

RESOLUTION
To resolve this issue, rename the Logo.sys file in the root folder. To do so, use the following steps:

Restart your computer. For Windows 95, when you see the "Starting Windows 95" message, press F8, and then choose Safe Mode Command Prompt Only from the Startup menu. For Windows 98 and Windows Me, press and hold the CTRL key until the Windows 98 or Windows Me Startup menu appears, and then choose Safe Mode Command Prompt Only from the Startup menu.


Type the following lines, pressing ENTER after each line:
attrib -s -h -r logo.sys
ren logo.sys logo.old

Restart your computer.


SYMPTOMS
When you run Windows Setup or the Add New Hardware wizard, you may detect an incorrect or unknown monitor.

CAUSE
This issue can occur if the monitor is connected to the computer using a switch box.

RESOLUTION
To resolve this issue, use one of the following methods:

Remove the Switch Box
Disconnect the switch box, connect the monitor directly to the computer, and then run the Add New Hardware wizard.
Manually Detect the Monitor
Run the Add New Hardware wizard to manually detect the monitor. To do this, follow these steps:
Click Start , point to Settings , and then click Control Panel .


Double-click Add New Hardware , click Next , and then click Next again.


Click No, I want to select the hardware from a list , and then click Next .


In the Hardware Types box, click Monitor , and then click Next .


In the Manufacturer box, click the name of your monitor manufacturer, click the name of your monitor in the Model box, and then click Next .


Click Finish , and then restart the computer when you are prompted.


SYMPTOMS
When you type your product key during the installation of Windows 95 or Windows 98, you may receive the following error message:

The Product Key you entered is invalid.

CAUSE
This issue can occur if one or more of the following conditions exist:

The proper product key was not entered.


Anti-virus software is running during Setup.


The installation CD-ROM is damaged.

RESOLUTION
To work around this issue, perform the following steps in order, testing to determine if the issue is resolved after each step:

Check the product key to ensure that it is for the version of the operating system that you are attempting to install. For example, if you are installing Windows 98, make sure that you are using the product key that is on the back of the Windows 98 CD-ROM case or package included with the Windows 98 CD-ROM.

NOTE : If you are unable to locate your product key, or your product key label is damaged, contact Microsoft Product Support Services. For more information, please see the following Microsoft Web site:


http://support.microsoft.com/directory/phone.asp
Verify that your anti-virus software is not running when you run Windows Setup. For information about how to disable your anti-virus software, view the documentation included with your anti-virus program, or contact the manufacturer of your anti-virus program.


Disable the anti-virus settings in your computer's Basic Input/Output System (BIOS) before starting Setup. For information about how to do so, view the documentation included with your motherboard or computer, or contact the manufacturer of your motherboard or computer.


Verify that your installation media is not damaged. If it is, replace it.


Verify that the computer's system date is correct. For information about how to check the date in your computer's CMOS settings, view the documentation included with your motherboard or computer, or contact the manufacturer of your motherboard or computer.


"Clean-boot" your computer and start Setup again. For information about how to perform clean-boot troubleshooting, please see the following article in the Microsoft Knowledge Base:
Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Install the operating system from a command prompt instead of from Windows. For information about running Setup from a command prompt, please see the "Installing Windows 98 from MS-DOS" section in the Setup.txt file from the following Microsoft Web-site:

http://support.microsoft.com/support/windows/readme/98/Windows_98.asp

NOTE : You may also start your computer with a Windows 98 Startup disk with CD-ROM support and then install the operating system.

Run Setup from a "flat" folder on your hard disk. For information about running Setup from a flat folder, please see the "Running Windows 98 Setup from Your Hard Disk" section in the Setup.txt file from the following Microsoft Web site:

http://support.microsoft.com/support/windows/readme/98/Windows_98.asp

Use the ScanDisk tool to check your hard disk for errors. To do so, click Start , point to Programs , point to Accessories , point to System Tools , and then click ScanDisk .


Add the following line to the Config.sys file:
device=c:\windows\himem.sys /int15=16000
For information about how to edit the Config.sys file, please see the following article in the Microsoft Knowledge Base:
Q232558 How to Modify the Config.sys and Autoexec.bat Files

Use the number keys on the keyboard instead of the numeric keypad to type the product key.

MORE INFORMATION
When installing an international version, Setup may use the US keyboard layout rather than the correct international keyboard layout, so that letters such as Z and Y that are in one position on the German keyboard are in a different position on the US keyboard. In this example, you would need to type the German Z where the product ID has a Y and so on.


SYMPTOMS
After you install Windows 98, Windows 98 Second Edition or Windows Millennium Edition (Me), system sounds may not work. Also, the volume setting may revert back to its original position.

CAUSE
This behavior occurs because the sound card is unable to use the installed Windows Driver Model (WDM) driver.

RESOLUTION
To resolve this issue, contact the sound card manufacturer to obtain the correct driver for the sound card. If the sound card is a Plug and Play card, use Device Manager to manually update a driver by pointing to the driver's .inf file.

Some common third-party sound card manufacturers include:

Yamaha
http://www.yamahayst.com/pcaudio/downloads_body.htm


ESS Technology
http://www.esstech.com/


C-Media
http://www.cmedia.com.tw/e_snd_drv.htm


Creative Labs
http://support.soundblaster.com/files/download.asp


Addonics
http://www.addonics.com.tw/driver/driverindex.htm


WinDrivers (comprehensive list of sound drivers)
http://www.windrivers.com/


The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

SYMPTOMS
When you attempt to upgrade your computer from Microsoft Windows 3. x to Windows Millennium Edition (Me), you may receive the following error message:

Setup has detected that Windows 3.x is installed on this computer. Windows 3.x cannot be upgraded to this version of Windows. You must first install Windows 95 or Windows 98 and then install this version of Windows.

Click OK to exit Setup.

WORKAROUND
To work around this issue, install the complete version of Windows Me in a new folder.

STATUS
This behavior is by design.

MORE INFORMATION
This workaround is only valid if you have the full version of Windows Me. The upgrade version of Windows Me searches for Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows 98 Second Edition to confirm eligibility for the upgrade.

It is not necessary to install Windows 95, Windows 98, or Windows 98 Second Edition to use the Windows Me upgrade; to do so, you simply need to insert the floppy disk or CD-ROM of either Windows 95, Windows 98, or Windows 98 Second Edition, during the Windows Me Setup.


SYMPTOMS
When you install Windows Millennium Edition (Me) from a network share that is longer than eight characters you receive the following error message:

Setup: Scandisk
Cannot access the file \\machinename\sharename\%install path%\scandisk.exe. Make sure the file is a valid program file and that is not in use by another program.
When you click OK the message below appears:
Windows Millennium setup: Setup does not have enough conventional memory to check your computer's hard disks. You need to free some conventional memory before continuing.

WORKAROUND
To work around this issue, map a network drive to the installation point or create a shortcut to the Setup.exe file, adding the following switch at the end of the command line, as in the following sample:

\\machinename\sharename\Setup.exe /is
This disables real-mode scandisk and stops it from running.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows Millennium Edition.


SUMMARY
Windows Millennium Edition (Me) does not detect older (legacy) sound cards.

MORE INFORMATION
Non-Plug and Play sound cards are not automatically detected when you perform a clean installation of Windows Me. When you upgrade to Windows Me, the drivers for the sound card remain functional (except for Sound Blaster 16 and AWE32 non-Plug and Play cards; you must manually install the drivers included with your sound card). Please contact the manufacturer of the sound card for drivers or any additional information about the sound card.
http://support.microsoft.com/support/windows/topics/hardware/hwddresctr.asp


SYMPTOMS
If you start Setup from a network share and you click End Task to cancel the Windows Millennium Edition (Me) Setup while the file is being copied, Setup still creates the Install folder (Windows\Options\Install) and the Windows Me cabinet files on the destination drive. This occurs despite the fact that you canceled the Windows Me Setup.

CAUSE
This problem occurs because Setupx.dll queued the files for "file copy" and is copying the files when all instances of the "Windows Millennium Edition Setup" task are being canceled.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
To end the task for Windows Me Setup, press CTRL+ALT+DEL and, in the Close Program window, select each instance of "Windows Millennium Edition Setup" one at a time, and then click End Task or press ALT+E.


SYMPTOMS
When you install Windows Millennium, your 3Com Etherlink III Bus-Master network adapter may not be detected.

CAUSE
This behavior can occur if you install Windows Millennium on a computer with no previous version of Windows, or if you install Windows Millennium in a new folder. Windows Millennium does not include drivers for the 3Com Bus-Master (390 series) network adapters.

RESOLUTION
To resolve this issue, contact 3Com to inquire about the most current drivers for your network adapter. For information about how to obtain and install the most current drivers for your network adapter, view the documentation included with the computer, contact your hardware manufacturer, or visit the 3Com Web site at http://www.support.3com.com/ .

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
http://support.microsoft.com/support/windows/topics/hardware/hwddresctr.asp


SYMPTOMS
When you install Windows Millennium Edition (Windows Me), Setup may stop responding during the Preparing Install Wizard process. When the progress indicator reaches 100 percent, Setup pauses for an extended period of time, and then proceeds with the installation.

CAUSE
This behavior can occur if you have a Y-E Data universal serial bus (USB) floppy disk drive attached to the computer.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
The delay can occur whether your computer is in Real Mode or Protected Mode during the installation process.

If you have a Y-E Data USB floppy disk drive attached to your computer, the basic input/output system (BIOS) of the computer must support the attached disk drive. Microsoft Windows 98 Second Edition does not support the Y-E Data USB floppy disk drive.

SYMPTOMS
When you install Windows Millennium Edition (Me), your Nvidia TNT2 Ultra video adapter may be incorrectly detected as an Nvidia TNT2 video adapter.

CAUSE
This issue can occur because of an issue that is specific to the Diamond V770 Ultra (Nvidia TNT2 Ultra) video adapter. The video Basic Input/Output System (BIOS) for the Nvidia TNT2 Ultra driver has the same subsystem ID as the Diamond V770 (Nvidia TNT2) adapter. Because of this, Setup cannot determine which adapter is installed, and installs the Nvidia TNT2 driver.

RESOLUTION
To resolve this issue, contact Diamond to inquire about the availability of a fix for this issue.

To work around this issue, manually re-install the Windows Me Nvidia TNT2 Ultra drivers or re-install the Diamond V770 Ultra drivers. For more information about how to do so, view the following Diamond Web site:

http://www.diamondmm.com
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

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SYMPTOMS
After you install Windows Millennium Edition, your Windows Sound System sound card does not work. Although Device Manager lists the device as working properly, there is no audio output.

CAUSE
The issue occurs because the Windows Sound System sound card is not supported in Windows Millennium Edition.

STATUS
This behavior is by design.

SUMMARY
Support for non-Plug and Play (legacy) network adapters and modems is not included in Windows Millennium Edition (Me). With the exception of the standard modem drivers, the included drivers are not available for selection with legacy devices. The included drivers for network adapters and modems are available only to Plug and Play detection.

MORE INFORMATION
A clean installation of Windows Me requires you to manually install the appropriate network adapter or modem device drivers and to configure the hardware resources. No included drivers are available for selection except the standard modem drivers.

If you upgrade to Windows Me, the existing drivers and hardware settings are retained. Drivers available in the previous operating system are available for manual selection.

If you add a legacy adapter after installing Windows Me, you must install the drivers manually by using the manufacturer's drivers or drivers retained during the upgrade process.
http://support.microsoft.com/support/windows/topics/hardware/hwddresctr.asp

SYMPTOMS
After you install Windows Millennium Edition (Me), you may notice that your Diamond Viper V330 video adapter is detected as an Nvidia Riva 128.

CAUSE
Your Diamond Viper V330 video adapter may not have a Plug and Play ID that matches the Plug and Play ID for the Windows Me driver.

RESOLUTION
Manually install the Windows Me Diamond V330 driver, or leave the current driver in place. The Windows Me Nvidia Riva 128 driver is the same driver as the Windows Me Diamond V330 driver. To manually update the driver:

Click Start , point to Settings , click Control Panel , and then double-click System .


Click the Device Manager tab.


Click the plus sign (+) next to Display Adapters .


Double-click the Nvidia Riva 128 device.


Click the Driver tab, and then click Update Driver .


Click Specify the location of the driver (Advanced) , and then click Next .


Click Display a list of all drivers in a specific location... , and then click Next .


Click Show All Hardware .


In the Manufacturers box, click Diamond .


In the Models box, click Diamond Viper V330 .


Click Next , and then finish the installation.


SYMPTOMS
When you upgrade to Windows Millennium (Me), during the "Setting up hardware" phase with approximately 15 minutes remaining, you may receive the following error message:

An error has occurred.
To continue: Press ENTER to return to Windows, or Press CTRL+ALT+DEL to restart your computer. If you do this, you will lose any unsaved information in all open applications.
Error : OE : 0167 : BFF8E63F Press any key to continue

CAUSE
This problem can occur if you have the Riptide PCI audio device installed on your Hewlett-Packard Pavilion computer.

RESOLUTION
To resolve this problem, obtain a Riptide driver version 2112 or later, from Hewlett Packard and install it.

To work around this problem, disable the device in Device Manager prior to beginning the upgrade.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
This problem has been reported to occur with the following Hewlett-Packard Pavilion computers:

6470 Series
8560 Series
Contact Hewlett Packard at the following Web address:
http://www.hewlett-packard.com/
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


SYMPTOMS
After your computer restarts for the first time during Windows Millennium Edition (Me) Setup, you may receive the following error message on a blue screen:

Windows
An error has occurred. To continue:

Press Enter to return to Windows, or

Press CTRL+ALT+DEL to restart your computer. If you do this, you will lose your unsaved information in all open applications.

NDISFILT(01) + 00000650 Error: 0E : 0028 : C14796F0

CAUSE
This issue can occur when you try to upgrade your Microsoft Windows 98-based computer that is running Norton Internet Security 2000 Family Edition version 2.0 or 2.1, and your computer is configured to log on to a network.

RESOLUTION
To work around this issue, use any of the following methods:

Method 1
After you receive the error message, unplug the network adapter cable, and then restart your computer by pressing the reset button or turning your computer off and then turning it on again. The Windows Me Media Sense feature detects the absence of the network cable, and does not load networking services. At this point, Windows Me Setup should complete normally.
Method 2
Start your computer in Safe Mode, uninstall Norton Internet Security 2000 Family Edition 2.0 or 2.1, and then restart your computer normally so Windows Me Setup can continue.
Method 3
To prevent this error message from occurring before you run Windows Me Setup, uninstall Norton Internet Security 2000 Family Edition 2.0 or 2.1 or update your installation of Norton Internet Security 2000 Family Edition 2.0 or 2.1 by using the LiveUpdate feature if it is available. For update instructions, please see the following Symantec Web site:
http://service1.symantec.com/SUPPORT/nip.nsf/docid/2000020411153436
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

SYMPTOMS
When you open the Setupapi.log file after installing Windows Millennium Edition you notice that various entries show "Incorrectly or improperly signed."

CAUSE
The Setupapi.log file is created at the end of Setup and it is not possible to verify that the files are signed during Setup because the cryptography files are not yet installed or initialized.

RESOLUTION
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION
The entry "Incorrectly or improperly signed" in the Setupapi.log file does not impact the system performance in any way.

SUMMARY
This article provides basic, linear troubleshooting steps that you can use to help resolve issues when you are installing Microsoft Windows Millennium Edition (Me).

If you are looking for assistance with an issue after Windows Me is already installed, try using the Microsoft Knowledge Base to search for articles using the tips suggested on the following Microsoft Web site:

Searching the Knowledge Base

MORE INFORMATION
Windows Me Setup includes four major sections:

Preparing to run Windows Me Setup


Collecting information about your computer


Copying files to your computer


Setting up hardware and finalizing system settings


If your computer stops responding (hangs) while the Installation Wizard is running, while checking your computer, or while the Preparing to Run Windows Setup screen is displayed, verify that you have quit all programs and all running tasks are closed. After the Setup wizard has checked your computer, you may receive messages in dialog boxes that may prevent you from continuing with Setup if incompatible drivers or programs are detected.

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:
Q262402 Windows Millennium Edition Setup Blocks the Following Programs and Drivers

During an upgrade you may also receive the following error message:
Setup cannot continue because it has detected that versions of certain installation files are already being used by currently running programs or drivers.

To have Setup close all open programs and restart your computer, click OK . Setup continues when the computer restarts. Or click Cancel to exit Setup.
This is known to occur when the following files are in use:
Netdi.dll


Netos.dll


Setupx.dll


If you click OK , Setup restarts your computer and returns you to the Windows Me Setup Wizard. Some common programs that are known to cause this are the ATI video drivers and the Diamond In-Control tools.
If Setup stops responding while checking your computer or upgrading your registry database, verify that you have quit all programs and all running tasks are closed. You can also check the Setuplog.txt file for information about the registry split, because a successful split generates the following information for an upgrade:

NOTE : Scanreg.exe does not run during a clean installation.
ScanReg results... Returned [3] with Commandline [C:\Wininsto.400\Scanregw.exe /Setup C:\User.new C:\System.new C:\Classes.new]

ScanReg /fix results... Returned [0] with Commandline [C:\Wininsto.400\Scanregw.exe /Split /Win /Nop /Noback C:\User.new C:\System.new C:\Classes.new]

If you encounter an error about your processor speed being less than 150 MHz, but your processor is over 150 MHz, see the following Microsoft Knowledge Base article:

Q266219 150 MHz or Faster Processor Does Not Pass Setup Hardware Check

When the Product ID portion of Setup occurs, your computer may stop responding, or you may encounter issues while you are entering the Product ID. If this occurs, see the following articles in the Microsoft Knowledge Base:

Q268988 Computer locks when you press the CAPS LOCK key during the setup wizard
Q232142 Troubleshooting Invalid Product Key errors during Windows Setup

If you are not prompted to save your system files during an upgrade, see the following article for more information:


Q232614 The Save System Files Dialog Box May Not Be Displayed


If you receive error messages while the system files are being saved, try to restart in Safe mode and clean boot the computer.

Q267288 How to Perform a Clean Boot in Windows Millennium Edition

If you receive an error message that Setup must be able to create short filenames, see the following article in the Microsoft Knowledge Base:


Q179370 Err Msg: Setup Must Be Able to Create Short Filenames...
During the creation of the emergency boot disk (EBD), from 0 to 20 percent of files are gathered for EBD creation. From 20 to 60 percent, the disk is being formatted, and at this point you may receive errors if you have a damaged floppy disk or a damaged floppy disk drive. From 60 to 100 percent, files are being copied from the Wininsto.400\Ebd folder to the floppy disk.

If you encounter issues during this process, see the following Microsoft Knowledge Base article:


Q271823 How To Manually Create a Windows Me Startup Disk

After the EBD has been created, Windows Me Setup is ready to begin copying files. If you are installing from a CD-ROM, from 0 to 10 percent of the file copy process, cabinet (.cab) files are copied to the Windows\Options\Install folder. If you encounter file copy issues, verify that your CD-ROM is clean and that it is not scratched, and then place the CD-ROM in the drive to try again. If that does not resolve this issue, perform the following steps:
Insert the Windows Millennium Startup disk into the floppy disk drive, and then restart your computer.


Start your computer with CD-ROM support.


At the command prompt, type:
c:

Then press ENTER and type:
md flat

Then press ENTER.

NOTE : If you do not have enough free space on drive C to create a flat folder, create the flat folder on any drive with enough free space.


Change to the CD-ROM drive. For example, if the drive letter is "G", type:
g:

Then press ENTER.


Type:

cd win9x

Then press ENTER.


Type:
copy *.* drive :\flat

Then press ENTER, where drive is the drive that contains the flat folder you made in step 4.


After the files have been copied to the flat folder, change to the drive where you copied the flat folder. For example, to change to drive C, type:
c:

Then press ENTER.


Type:

cd flat

Then press ENTER.


Type:

setup

Then press ENTER. Windows Me Setup should now restart.


If file copy issues persist, see the following article in the Microsoft Knowledge Base:

Q140901 Err Msg: Could Not Decode This Setup (.cab) File...

After the file copy process finishes, Setup tries to restart the computer automatically. If your computer stops responding at this first restart, restart your computer. At the beginning of the first restart, Plug and Play detection occurs, including hardware and devices that you have attached or installed. In some hardware configurations, your computer may stop responding during Plug and Play detection, and this generally occurs with 12 to 13 minutes remaining. This occurs when the Windows Millennium Configuration Manager (Configmg.vxd) is unable to successfully detect the devices that are attached to the computer.

For a step-by-step procedure to troubleshoot detection issues, see the following article in the Microsoft Knowledge Base:

Q262381 How to Troubleshoot Computer Hangs During Hardware Detection

After all devices have been detected and the computer has been restarted for the second time, the "Setting up Hardware and Finalizing System Settings" procedure occurs. PNP devices that have been detected are set up, followed by setting up the Control Panel, Start Menu and Windows Help. This is all being run from the following keys in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\RunOnce
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\RunOnceEx
Failures at this point in Setup, which include the items that are run from the RunOnceEx key are logged in the following location Windows\RunOnceEx Log.txt file. At this point, you are in Windows Me for the first time, and the Microsoft Internet Explorer 5.5 files are being installed. This process concludes with the third restart, and then the desktop is displayed with the "Welcome to Windows Millennium Edition" message.

For more information about this portion of Setup, please see the following articles in the Microsoft Knowledge Base:

Q179365 INFO: Run, RunOnce, RunServices, RunServicesOnce and Startup
Q232487 Description of the RunOnceEx Registry Key


The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Support WebCasts
Support WebCasts are a product support information service offered to all Online Support customers. To view a basic WebCast on Troubleshooting Setup issues in Windows Me, visit the following Microsoft Web site:


http://support.microsoft.com/servicedesks/webcasts/wc070301/wcblurb070301.asp


To view a more technical WebCast on Troubleshooting Setup issues in Windows Me, visit the following Microsoft Web site:


http://support.microsoft.com/servicedesks/webcasts/wc091400/wcblurb091400.asp


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SYMPTOMS
When you upgrade your computer to Microsoft Windows Millennium Edition (Me), at the end of the file copy portion of Setup, you receive the following error message:


The following file is missing or corrupt: Command.com. Type the name of the Command Interpreter.

CAUSE
This may occur when the Wininit.ini file is not processed.

RESOLUTION
To resolve this behavior, follow these steps:

Restart your computer by inserting a Microsoft Windows 98 or more recent Emergency Boot Disk (EBD) in the floppy disk drive of your computer.


Change to the C drive, and then at the MS-DOS prompt, type the following:
cd windows

Press Enter .


At the MS-DOS prompt, type the following
edit wininit.ini
to verify that there are still items in the Wininit.ini file that are unprocessed.


Press ALT, and then use the arrow key to choose Exit from the File menu, and then press Enter .


At the MS-DOS prompt, type the following

wininit
and then press Enter .


You should receive the following message on your computer screen:
Please wait while setup updates your configuration files. This may
take a few minutes ...<BR/>
Completed updating files, continuing to load windows.

Remove the Emergency Boot Disk from the floppy disk drive.


Press CTRL+ALT+DEL to restart your computer.

The Setup program proceeds normally.

MORE INFORMATION
Microsoft Windows 95, Windows 98, and Windows Millennium Edition do not allow a .dll file to be replaced if the .dll file is currently loaded into memory. To solve this problem, Setup must copy the new .dll files to the your computer, giving each new .dll file a temporary name that is different from that of the corresponding former .dll file. Setup must also copy a file, called Wininit.ini, to your computer. The Wininit.ini file is processed by the Wininit.exe program when the system is restarted, before any .Dll files are loaded. The Wininit.ini file specifies the destination path and filename for each new .dll file.


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SYMPTOMS
When you are installing Microsoft Windows Millennium Edition (Me) and you press CAPS LOCK while in the Setup Wizard, your computer can become unresponsive.

CAUSE
This behavior is caused by the keyboard controller. When you press the CAPS LOCK key several times; the controller stops responding. It is not necessary to press the CAPS LOCK key while you enter the PID (Product ID).

RESOLUTION
To resolve this problem, contact your original equipment manufacturer (OEM) for a possible Basic Input/Output System (BIOS) update, reboot your computer, and then start the setup without using CAPS LOCK during Setup Wizard.

MORE INFORMATION


SYMPTOMS
When you are installing Windows Millennium Edition (Me) on a new or empty hard disk, or in a new folder, you may receive the following error message:

An error has occurred. Press Enter to get back to Windows.
Press Ctrl + Alt + Del to restart computer. Unsaved data will be lost.
Error: OE:0028:0070042b

CAUSE
This behavior can occur if you have a sound card by ESS Technology, Inc., installed in your computer.

RESOLUTION
To resolve this issue, restart your computer. Setup then continues correctly
http://support.microsoft.com/support/windows/topics/hardware/hwddresctr.asp


SYMPTOMS
After you try to upgrade a computer that is running Microsoft Windows 98 to Windows Millennium Edition (Me) you may receive the following error message:

This version of Windows runs only on MS-DOS 8.00.
When you attempt to run Setup again from a command prompt or in Windows 98, you may receive the following error message:
The required Windows 98 files could not be found in the specified directory.
You then receive a prompt asking for the location of the product. When you browse to the folder where Windows is installed, you receive the following error message again:
The required Windows 98 files could not be found in the specified directory.

CAUSE
This behavior can occur because the file-copy process of Setup progressed far enough that there is an incomplete installation and your computer cannot find the Windows 98 files that are needed for the compliance check.

RESOLUTION
To resolve this behavior, use one of the following methods, depending on the behavior that you encounter and the version of Windows that you are using:

If you are upgrading a retail copy of Windows 98 or Microsoft Windows 98 Second Edition and you have the CD-ROM, place your original Windows 98 or Windows 98 Second Edition CD-ROM in the CD-ROM drive when you receive the error message that Setup cannot locate files, and then browse to the Win98 folder on the CD-ROM. Setup continues after your computer verifies that the product exists.

If you want to upgrade an Original Equipment Manufacturer (OEM) preinstalled version of Windows 98 or Windows 98 Second Edition and you have only a restore CD-ROM, view the following article in the Microsoft Knowledge Base:

Q272159 How to Uninstall Windows Millennium Edition
After you successfully uninstall Windows and Windows restarts, you may want to disable your Startup group items before you restart Windows Me Setup. For more information on how to do this see the following article: For additional information about how to disable Startup group items, click the article number below to view the article in the Microsoft Knowledge Base:
Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98


SYMPTOMS
When you try to install Windows Millennium Edition (Me) on a computer that is using a Cyrix central processing unit (CPU), Setup may be unable to finish.

CAUSE
This issue can occur if you are using a Cyrix CPU that is not a Pentium-class CPU. Some Cyrix CPUs are not considered Pentium-class CPUs, and because of this, these CPUs do not meet the Windows Me minimum hardware requirements.

RESOLUTION
To work around this issue, obtain and install a Pentium-class CPU.

MORE INFORMATION
The following Cyrix CPUs do not meet the Windows Me minimum hardware requirements:

CX486 DRx2-20/40
CX486 DRx2-25/50
Cyrix 6x86MX/MII PR233
Cyrix 6x86MX/MII PR300
Cyrix MII 433
Cyrix MII 333
Media Gx Enhanced (266)
For additional information about Windows Me minimum hardware requirements, click the article number below to view the article in the Microsoft Knowledge Base:
Q253695 Minimum Hardware Requirements to Install Windows Millennium
For a list of Windows Me system requirements and information about the Windows Hardware Compatibility List (HCL), please view the following Microsoft Web sites:
http://www.microsoft.com/windowsME/upgrade/sysrequire.asp
http://www.microsoft.com/hcl/default.asp
http://www.microsoft.com/hwtest/default.asp


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